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Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Introduction

ArborWorks (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us through Google Local Service ads.

Information We Collect

Information You Provide Directly

  • Contact Information: Name, phone number, email address, and mailing address
  • Service Requests: Details about your tree service needs, property information, and scheduling preferences
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
  • Communications: Messages, calls, and correspondence with our team

Information Collected Automatically

  • Website Usage Data: Pages visited, time spent on site, browser type, device information, and IP address
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience


How We Use Your Information

We use the collected information to:

  • Provide and improve our tree services
  • Respond to your inquiries and service requests
  • Schedule appointments and communicate about services
  • Process payments and maintain billing records
  • Send service updates and important notifications
  • Analyze website performance and user experience
  • Comply with legal obligations

Google Services Integration

Google Local Service Ads

When you contact us through Google Local Service ads, Google may share your contact information and service request details with us. This information is governed by both this Privacy Policy and Google’s Privacy Policy.

Google Ads

We use Google Ads to promote our services across Google’s advertising network. This involves:

Advertising Cookies: Google places cookies on your device to show you relevant ads based on your interests and previous interactions with our website.

Remarketing: We may use Google’s remarketing features to show ads to people who have previously visited our website as they browse other websites or use Google services.

Conversion Tracking: We track when website visitors take specific actions (such as requesting a quote or calling us) to measure the effectiveness of our advertising campaigns.

Data Collected: Through Google Ads, information may be collected including your IP address, device information, browsing behavior, and interaction with our ads.

You can control ad personalization and opt out of interest-based advertising by visiting your Google Ads Settings at adssettings.google.com. You can also opt out of remarketing by visiting Google’s Ads Preferences Manager.


Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:

  • Pages viewed and time spent on each page
  • How you arrived at our site
  • Your general geographic location
  • Device and browser information

Google Analytics uses cookies and may combine this information with data from other Google services. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.


Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business (payment processors, scheduling software, etc.)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • Consent: With your explicit permission for specific purposes


Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


Your Rights and Choices

You have the right to:

  • Access and review the personal information we have about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications
  • Disable cookies through your browser settings

To exercise these rights, please contact us using the information provided below.


Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and communications are typically retained for [specify period, e.g., 3-7 years] for business and legal purposes.


Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.


California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of your information, and opt out of the sale of personal information (though we do not sell personal information).


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.


Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

ArborWorks
74034 LA-1077 #7,
Covington, LA 70435
Phone: (985) 951-0128
Email: lpoole@arbor-works.com
Website: https://arbor-works.com